Privacy Policy and Cookies

Your privacy is important to us. This Privacy Policy describes the information we collect about you as a user of our websites and mobile applications (a “Site”) and our services, how this information is used, and how you can opt-out of certain types of processing. In the UK, we operate and are registered in accordance with applicable data protection legislation.

By using the Site and our services you are consenting to the use of your personal information as set out in this Privacy Policy. 

This Privacy Policy covers :

Who we are
Changes to the Privacy Policy and Queries
What personal information we collect about you and why
Our use of personal information for marketing purposes
Disclosure of personal data to third parties
How we use cookies and similar technology
Links to other websites
Storage of your data and international transfers
Data security
How to contact us

Who are we?

MeteoGroup Limited is the owner of this Site.

References to "MeteoGroup" mean MeteoGroup Limited (a UK registered company, company number 2665051), any of its wholly owned subsidiaries or any other company which is more than 50% owned or controlled by MeteoGroup Limited.

Changes to the Privacy Policy and Queries

If we make changes to this Privacy Policy in the future, these will be posted on this page so please do check back from time to time.

Any questions regarding our Privacy Policy should be directed to our Data Protection Officer. Please see the section ‘How to contact us’  below.

What personal information do we collect and why?

We may collect personal information from you (such as your name, address, telephone number, email address etc) when you complete registration or enquiry forms or send emails to us, so that we may provide you with the services and information which you request. Please do not submit your personal information to us if you do not wish us to collect it.

If you login or subscribe to any MeteoGroup service or product, we will use your personal information to provide you with the service or product you select, (e.g. personalising your services; sending you password reminders or notices about the relevant service or product being changed or suspended for emergency or routine maintenance). 

If you purchase services and products from us we may also need your name, address and payment information in order to process your transaction.

We may also use the information you provide for our own internal statistical purposes. 

You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.

Use of your personal information for marketing purposes

We may, with your agreement, give your personal information to other companies within MeteoGroup, for the purposes of providing products and services you have requested from us and so that those group companies can provide you with information relating to products and services we think may interest you, by letter, email or on your mobile device.

If you do not wish to receive this promotional material, you may opt out at any time by:

  • notifying your usual MeteoGroup contact; or 
  • sending an e-mail or writing to us telling us you do not wish to receive further promotional material; or 
  • using the "unsubscribe" process described in the promotional material. 

 

Disclosure of personal information to third parties

We will not disclose any personal information you provide to us to any third party organisation outside MeteoGroup, unless:

  • we need to do so to provide you with the products or services you select, for example where we use service providers to provide certain services in support of the Site; 
  • we are obliged or permitted by law to disclose it (for example if required by law or a court order);  
  • we sell or buy or reorganise any business or assets, in which case we may disclose your personal data to the reorganised entity or the prospective seller or buyer of such business or assets; 
  • a MeteoGroup company or substantially all of its assets are acquired by a third party, in which case personal data held by it may be one of the transferred assets;  
  • to protect the rights, property, or safety of any MeteoGroup company, its customers, employees, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; or
  • the information is only in the form of aggregated statistics about visitors to the Site in order to describe our services to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes and which contain no personally identifiable information.

 

Use of cookies and similar technology

Cookies are text files stored by your browser software that identify your device to the cookie owner's server.  We use cookies to remember you when you visit the Site or other services that we provide to you. There are two main types of cookies that we use:

(a)   'Session' cookies – where they only last for the duration of your browser session and expire when you close it. 

(b)   'Remember Me' cookies (aka “Persistent” cookies) - cookies that remain on your computer after you close your browser and computer to remember you when you return to the Site. 

We use cookies to:

  • obtain statistical information about your general internet usage and build up a profile of how you and others use the Site, and to improve our Site and deliver a better service to you;
  • remember your session so that you can move from one page to another within the Site;
  • store your preferences; and 
  • customise elements of the layout and/or content of the pages of the Site for your preference and ease of use. 

We do not use cookies to store your credit or debit card details.

You can remove cookies from your Browser:

Most web browsers are set up to automatically accept cookies but, if you prefer, you may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to use the full functionality of the Site and your user experience may be adversely affected. You can learn more about cookies by visiting www.allaboutcookies.org which includes additional information on cookies and how to block cookies using different types of browser. 

A simple way of removing cookies is to go to the “Tools” option in your web browser and select “Settings”. To delete all cookies on your computer to date select “Clear Browsing History” and to set options for future cookies select “Cookies” and the options you wish to apply to your web browser.
 

a)   Our cookies

The majority of the cookies used on our Sites are used to record user preferences for repeat visitors and registered users.  We use the following types of cookies on our Sites (please note that the exact cookies used on each Sites is dependent on the services provided):

Cookie name Type of User Purpose Length of storage
Session cookies
SID All Provides pathway for authentication/login and temporary user toggles/preferences Removed at end of Session
Remember Me cookies
Users Resolution All Decides within JavaScript whether something should be drawn/truncated according to screen size. 1 year
AcceptedCookie Only when cookie banner is closed Remembers that cookie banner has been acknowledged and closed. 1 year
Locid Only when a search is executed on Site Remembers the last Location Id – will only write when user selects Save Location 120 Days
Override_header_logo Only when a search is executed on Site Overrides the default header logo 120 Days
Override_icon Only when a search is executed on Site Overrides the default icon to show alternative icon 120 Days
Override_latitude Only when a search is executed on Site Overrides Latitude for Location Pin 120 Days
Override_longitude Only when a search is executed on Site Overrides Longitude for Location Pin 120 Days
Override_location_name Only when a search is executed on Site Overrides Location Name for Location Pin 120 Days
Ppp_statid Only when a search is executed on Site Records Precipitation Station ID for the Saved Location 120 Days
Statid Only when a search is executed on Site Records MOS Station ID for the Saved Location 120 Days

Information correct as at 27/09/2012.

If you have a concern about a particular cookie, please contact us.  Please see the section ‘How to contact us’  below

b)  Third party cookies

Cookies are also set by third parties on the Site (such as Google Analytics, Google Maps and Google Ads).  

We don't have access to these cookies, we only allow them to be served. However, we may use the anonymised statistical information provided to us by Google Analytics arising from these third party cookies, for example, to monitor usage of the Site or improve the targeting of advertisements to users of the Site. 

The third parties that generate these cookies and action tags have their own privacy policies describing how they use the information that they collect.  More information about cookies placed by specific third parties and how to restrict or block their cookies can be accessed by following the link to their website and to generate an "opt-out" cookie that will stop any further cookies being written to your device. You can also visit the Network Advertising Initiative (NAI) website at www.networkadvertising.org for information on how to obtain an "opt-out cookie" from other third parties. 

Useful links to the various Google services for instructions on how to opt out are:

www.google.com/policies/privacy/
tools.google.com/dlpage/gaoptout
www.google.com/ads/preferences/plugin/
 

Applications (“Apps”)

Apps downloaded to your mobile phone or tablet may rely on location based services, such as your GPS coordinates to inform you about local forecasts. You may turn off this function within your mobile settings. 

Analytical data may be collected from Apps. This is anonymous data from the App in your handset to monitor and optimise features on the handset. This does not identify your handset or you.  

Cookies are not used within Apps unless your browser is opened as part of the App.  In this case, there may be cookies on the phone web browser. 

MeteoGroup does not collect personal data unless you purchase a Premium account where you are required to provide your email, password, user name and address to receive the Premium service. This data is not given to any third parties and you will only be contacted for service updates.

Links to other websites

This Site may contain links to other websites which are outside our control and are not covered by this Privacy Policy. Please note that, if you access other websites using the links provided, the operators of these websites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Storage of your data and international transfers

Information that you submit via the Site is sent to and stored on secure servers located in the UK, the Netherlands and Ireland and your information is processed in accordance with European data protection law.  However your information may be transferred to countries outside the European Economic Area (“EEA”).  By way of example, this may happen if one or more of our servers are from time to time located in a country outside the EEA or one of our service providers or group companies is located in a country outside the EEA.  If we transfer your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected.

In addition, if you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.

Data Security

All information you provide to us is stored on our secure servers or in secure filing systems.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us via the internet; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How to contact us

If you have any queries with regard to our data processing practices or you wish to correct or update or request a copy of any of the personal details we hold about you, please contact your usual MeteoGroup contact or send us an email or write to us at: The Data Protection Officer, Legal Department, MeteoGroup Limited, 292 Vauxhall Bridge Road, London SW1V 1AE. 

Any request for a copy of information may be subject to a fee (currently £10) to meet our costs in providing you with details of the information we may hold about you.