Anne Loes Gordijn
Position title: Offshore Forecasting Support Officer
Office location: Wageningen (Netherlands)
What I do: I perform nearly almost all non-meteorological tasks for the Offshore forecasting team in the Netherlands. This includes setting up forecasts, reports and bulletins, editing distribution lists and answering questions where I can. I am the main point of contact between the Forecasters, Account Managers, Finance and our customers.
My key tasks are: Monitoring the email inbox for email queries from customers. We receive a vast array of questions from all sorts of clients from all over the world. Answering a customer query can take anything from five minutes to one and half hours, depending on the question.
A typical Monday:
Morning: After logging in at 07.30am, I check my individual emails to check what queries have come in over the weekend and I prioritize these according to their urgency. I then go on to check the general offshore inbox and again prioritize these queries. Whilst answering these emails I monitor the inbox for any new enquiries. This is my main task for my working week. I also spend some time checking the route program Offshore Armorhead, to see if our client vessels have reached their destination so I can stop the route program.
Afternoon: In the afternoon I send out ice charts to various clients and pressure charts to one of our clients, I also check vessel positions so I can update the position on the squall and tropical cyclone bulletins. And at the end of my shift (around 16.00) I try to make sure the inbox is as clean as possible, ready for the evening forecast shift.
Evening: After an hour’s drive home, I start the task of cooking dinner for my family (if my husband hasn’t already started!) After dinner I head to rehearsals for Barbershop Chorus (acapella music)!
If I could give you one piece of advice, it would be to treat your clients and colleagues as you wish to be treated.