Support

MeteoGroup provides global and 24/7 first line support across all our products. Round the clock support is available in English, thanks to our teams in Europe, Canada and the Philippines. Support in German and Dutch is available during European office hours. We have local geographic numbers in the countries where we are most active.

Support for consumer mobile apps

Feedback for BBC forecasts

  • If you have any feedback about weather forecasts from the BBC, please contact the BBC directly via the following link: http://www.bbc.co.uk/contact

Support for existing business to business customers

Available by email and telephone. Please find the details below.

Email: customerservice@meteogroup.com
Telephone support in English:

Belgium: +32 1698 1100
Canada: +1 (289) 856-1003
Denmark: +45 8988 2800
France: +33 4136 80 700
Germany: +49 3056 79 6333 (German support available during office hours) 
Greece: +30 2111 991 700
Ireland: +353 6 56 71 5300
Philippines: +63 2271 1200
Poland: +48 2230 0 3100
Singapore: +65 3163 8300
Spain: +34 9190 17 600
Switzerland: +41 71 588 07 00 (German support available during office hours)
The Netherlands:  +31 3177 28 400 (Dutch support available during office hours)
UK: +44 2039 66 0300
US: +1 (289) 856-1003